HXOUTDOORS-blank
HXOUTDOORS-blank

Frequently Asked Questions

Welcome to our FAQ page! Here you’ll find answers to common questions about orders, shipping, returns, warranty, payments, and customer support. If you need further assistance, please contact us at info@hxoutdoors.com.

1. Order & Shipping


1.1 Do you ship internationally?  

Absolutely! We proudly deliver worldwide to over 50 countries with fast and secure shipping. Wherever adventure calls, your gear will arrive smoothly.

1.2 How can I track my order?  

Track your order in real-time here:  
https://www.hxoutdoors.com/trackorder

1.3 How long will it take to receive my order?  

For US Customers:  

In-Stock: 5-7 business days (Shop In-Stock Items from Our US Warehouse)  
Shipped from Overseas: 10-18 business days  

For Non-US Customers:  

All Orders: Delivery in approximately 10-18 business days  
We’re doing our best to deliver your order promptly.

1.4 Do you offer free shipping?

We offer free standard shipping on orders over $49 USD shipped within the United States. For international customers (meaning customers located outside of the United States, including but not limited to countries and regions in North America, South America, Asia, Europe, Africa, and Oceania), free shipping is available on orders over $89 USD.

Please note that the $89 USD threshold applies to most countries, but some remote areas or countries with special shipping requirements may not be eligible for free shipping. Shipping costs for orders below these amounts, or for excluded destinations, will be calculated at checkout.

For full details and any exceptions, please refer to our shipping policy page or contact our customer service team.

1.5 Can I cancel or change my order after placing it?  

We process orders quickly to ensure fast shipping. If you need to cancel or change your order, please contact us as soon as possible. Once the order has shipped, cancellation or changes may not be possible.

1.6 What should I do if my package is lost or delayed?  

If your package is delayed or appears lost, please contact our customer service and we will help track the shipment or arrange a solution.

1.7 Are your products authentic and original?  

All our products are genuine and sourced directly from our factory or authorized suppliers.

1.8 Do I need to create an account to place an order?  

No, you can check out as a guest, but creating an account lets you track orders and manage your purchases more easily.

2. Exchange & Return


2.1 What is your return policy?  

We offer hassle-free returns and exchanges to ensure your complete satisfaction. You have 30 days after receiving your item to request a return. For details and step-by-step instructions, please see our Return & Exchange Policy: https://www.hxoutdoors.com/pages/return-policy

Key features:  

30-Day Window: Request returns within 30 days of delivery  
Fast Refunds: Processed within 10 business days after inspection  
EU Protection: 14-day return right for EU customers

2.2 Can I exchange an item?  

For efficient exchanges, we recommend:  
- Initiate a return via info@hxoutdoors.com with your order number  
- Once approved, use your free return label  
- Place a new order simultaneously to secure inventory  
This ensures priority processing of your return and immediate shipment of replacement items. Need size/color assistance? Share your preferred variant when emailing.

2.3 How do I start a return?  

To start a return, contact us at info@hxoutdoors.com. Return addresses vary by shipping region; we’ll assist you with the appropriate instructions. Items sent back without first requesting a return will not be accepted.

2.4 What items cannot be returned?  

Certain items cannot be returned, such as perishable goods, custom or personalized products, hazardous materials, flammable liquids, or gases. We also do not accept returns on sale items or gift cards.

3. Warranty


3.1 Are your products covered by a warranty?  

Yes, we provide a warranty for our products. Please visit our Warranty Info page for full details on coverage and how to submit a claim. An order number and proof of purchase are required. https://www.hxoutdoors.com/pages/warranty-info

4. Payments


4.1 What payment methods do you accept?  

We accept major credit/debit cards, PayPal, and other secure payment methods as shown at checkout.

4.2 Is my payment information secure?  

Absolutely. All payments are processed securely using encryption and industry-standard security protocols.

5. Customer Support


5.1 How do I contact customer service?  

You can reach our customer service team by:  
WhatsApp: +1 (202) 290-4944  
Our support hours are Monday - Saturday: 9:00 AM - 6:00 PM (CST).

6. Additional Questions


If you have a question that is not answered here, please reach out to us. We’re happy to help!

 

Contact us through our socials

EVERYDAY CARRY

EVERYDAY CARRY

EDC folding knives, compact pliers, multi-functional tools. Designed for urban professionals needing package opening aids, quick equipment adjustments, and basic emergency solutions. Smooth operation mechanisms with scratch-resistant coatings. Compact build for daily use in concrete jungle environments.

CAMPING & HIKING

CAMPING & HIKING

Compact hand axes, folding saws, ultralight shovels. Optimized for firewood processing, campsite setup, and outdoor meal preparation. Reinforced handles with anti-slip grips, tempered cutting edges, and rust-proof finishes. Reliable performance from mountainous to arid terrains.

HUNTING & FISHING

HUNTING & FISHING

Full-tang machetes, slingshots, line-cutting fishing tools. Created for underbrush clearing, game processing, and tackle maintenance. Matte finish blades, ambidextrous handling, and ambidextrous designs. Versatile gear for diverse outdoor activities.

FIELD & SURVIVAL

FIELD & SURVIVAL

Full-tang survival knives, reinforced safety batons. Built for trail navigation, basic shelter building, and extended outdoor operations. Modular sheath accessories, ergonomic grips, and weatherproof materials. Durable construction for challenging natural conditions.