Machete HX OUTDOORS WOLF'S FANG | Hoja AUS-8 de 7.72'' | Mango de nogal | TD-07
Have a question? We’re here to help!
Find quick answers to the most common customer questions below. Still need assistance? Contact our team at info@hxoutdoors.com.
Our customer support is available Monday to Friday: 8am-8:30pm. Average answer time: 1 - 2 business days
Orders & Shipping
Do you ship internationally?
Yes, we deliver to 50+ countries with secure, trackable shipping options. Wherever your next adventure takes you, we’ll get your gear there.
How long does shipping take?
- US In-Stock: 5–7 business days
- International: 10–18 business days
Shipping estimates will be displayed at checkout for your region.
How can I track my order?
You’ll get a shipping confirmation with tracking info once your order ships. Or track your order any time here.
Can I cancel or change my order?
If you need to update or cancel your order, please contact us right away. We process orders quickly, so changes may only be possible before shipment.
Returns & Exchanges
What’s your return policy?
You can return or exchange your order within 30 days of delivery. Please check our Return Policy page for details.
How do I start a return or exchange?
Email us at info@hxoutdoors.com with your order number, and we’ll guide you through the process.
Are there items that can’t be returned?
Custom products, hazardous materials, and sale items cannot be returned. Full details are on our Return Policy page.
Warranty & Repairs
Do products come with a warranty?
Absolutely. We stand behind our quality. Learn more or file a claim on our Warranty Info page.
How can I get a product repaired?
Contact support with your order info and photos of the issue—we’ll help you find the best solution.
Any Question?
Reach out through our contact page—we’re always happy to help!