New Arrivals
Have a question? We’re here to help!
Find quick answers to our most frequently asked questions below. Still need help?Contact our team— we’re happy to assist you!
Our customer support is available Monday to Friday, 8:00am – 8:30pm. Average response time: 1 – 2 business days.
Orders & Shipping
Do you ship internationally?
Yes, we deliver to 50+ countries with secure, trackable shipping options. Wherever your next adventure takes you, we’ll get your gear there.
How long does shipping take?
- US In-Stock: 5–7 business days
- International: 10–18 business days
Shipping estimates are displayed at checkout based on your location.
How can I track my order?
You’ll receive a shipping confirmation with tracking information once your order ships. You can also track your order at any time here.
Can I cancel or change my order?
If you need to update or cancel your order, please contact us as soon as possible. We process orders quickly, so changes are typically only possible before your order ships.
Returns & Exchanges
What’s your return policy?
You may return or exchange your order within 30 days of delivery. Please see our Return Policy page for details.
How do I start a return or exchange?
Email us at info@hxoutdoors.com with your order number, and we’ll guide you through the process.
Are there items that can’t be returned?
Custom products, hazardous materials, and sale items cannot be returned. Please see our Return Policy page for full details.
Warranty & Repairs
Do products come with a warranty?
Absolutely! We stand behind the quality of our products. Learn more or file a claim on our Warranty Info page.
How can I get a product repaired?
Contact support with your order information and photos of the issue—we’ll help you find the best solution.
Any Question?
Questions not answered here? Contact us — we’re always happy to help!